We advise clients on outsourcing and RPA. Here are typical issues we address:
How outsourcing/offshoring supports your business objectives. Determine if automation is an option. Identify candidates for automation and candidates for outsourcing. Whether to rely on external resources or build technology (RPA) competencies in-house. If outsourcing, local or global? Business case. Roadmap.
Launching and Managing
Selecting the right technology vendor, outsourcing vendor. Onboarding vendor staff. Establishing operating processes. Metrics.
Establishing the right organizational structure. Relationship management for outsourcing. Center of excellence for RPA
Managing change and dealing with cultural issues. Scaling up. Governance mechanisms
Making Outsourcing/RPA part of the ongoing business practice
Changes happen. Your strategies, vendor capabilities, staff and management change over time. Cost of talent is rising in some countries while new capabilities at competitive prices are emerging in other places. RPA/AI may automate tasks you have been outsourcing. We will look at changes and optimize for continuing maximum benefits. Due to changing nature of the industry, optimization at regular intervals may benefit you.
Ongoing Mentoring – Trusted advisor
Once your staff is trained, they may encounter unique situations where they would like guidance or confirmation. We are available to mentor as required.
To discuss how we can help you with your unique situation