Company: A multinational company, Silicon Valley, CA
Situation: Improve effectiveness of a global operation of 2000+ using RPA
Solution: Worked with internal process experts and senior management to identify potential candidates for automation. Identified potential tool vendors, evaluated and finalized one. Worked with tool vendor and internal staff during "proof of concept". Gathered results from technical input, determined estimated cost of software, infrastructure and staff. Evaluated technical feasibility and business benefits and came up with a comprehensive recommendation for executive management.
Results: Provided comprehensive analysis and recommendation that was factored into the automation strategy for the enterprise.
Company: A multinational fintech company, Silicon Valley, CA
Situation: Due to a spike in demand, company needed to create additional capacity for transaction processing in a PCI compliant environment, “yesterday”.
Solution: Applied innovative approaches to achieve results in record time. Worked with stake holders across 3 continents to determine requirements, short list, finalize a vendor, negotiate a complex contract, facilitate PCI certification, manage infrastructure build up, transfer technology resulting in a new outsourced center going live in record time.
Results: Project was completed in record time; 2 months from concept to reality whereas conventional approaches would have taken up to 6 months.
Company: A Networking Company, Silicon Valley, CA
Situation: Company had been outsourcing for 2 years with a top tier Indian company. Operating Managers questioning the wisdom of this decision and whether it was in fact providing any benefits.
Solution: Conducted an objective assessment of their operations and made a series of recommendations to improve management processes, training and organization.
- Additional Annual Savings $ 5.0 Million ($200 Million a year in sales)
- “Less” time required by operating managers to keep track of their offshore teams
Company: Fortune 500 Computer Company, Silicon Valley, CA
Situation: Need to reduce R&D costs and still meet time to market needs
Solution: Established two global centers for certain segments of R&D
- 14% EPS improvement ($2 Billion in sales)
- Improvement in time to market
Company: Mid-sized Silicon Valley IT Company
Situation: Company revenues began plummeting due to a change in market condition from $100 million a year to $75 million a year. But the level of support for existing products needed to be maintained. In addition, the company needed to introduce new products and features to stay competitive. As a result, R&D and support costs as percent of revenues went from 36% to 56%. Company’s survival came into question.
Solution: Leverage global resources for product development, support and IT; company established centers in three countries. Over the course of the next 18 months the company restructured product development, support and IT across the these locations and San Jose with 25% of company going to global centers.
- Reduced engineering, support and IT costs by $14.4 Million
- Helped the company’s turnaround
Company: Networking Software Company, Boston, MA
Situation: Company was partnering with a top tier India company for software development for 4 years. Senior management concerned that they were not realizing enough benefits. Various operational issues required “too much” time from operations management.
Solution: Conducted an assessment to optimize their global delivery centers. Identified a series of operational and organizational issues and made recommendations on how to address them along with an implementation road map.
- Additional annual savings of 10% of company revenues
- Ability to react quickly to changing market condition
Company: Silicon Valley Software Company
Situation: Develop and strategy to leverage global resources and help implement
Solution: Developed a business case, identified and selected a vendor and negotiated a contract; helped launch the global initiative.
- A business case that the execs could take to their management
- Helped select a vendor and negotiated a win-win contract
- Annual Cost savings 12% of gross revenues
Situation: Company experiencing major product delivery issues in multiple hardware and software programs
Solution: To stream line development processes and meet product delivery schedules, established and led a Program Office to manage product programs requiring cross-functional coordination.
- Developed strategies and tactics which successfully completed several key product development initiatives (each with budgets in the tens of millions of dollars) on time with high quality.
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