M. M. (Sath) Sathyanarayan, Executive Advisor
Beginning with pioneering work at a $2 Billion a year Fortune 500 technology company, 25 years ago, Sath has been advising clients to launch, manage and optimize outsourcing and offshoring. Typical issues addressed – outsourcing strategy, finding the right vendors, negotiating contracts, onboarding vendor staff, establishing operating processes, metrics, setting up the right management structure, optimizing for maximum benefits.
He is author of a book on best practices for success in outsourcing and dozens of articles, invited speaker at industry conferences. One of the business transformation initiatives using outsourcing resulted in 14% improvement in EPS in a $2 Billion a year enterprise and best practices that he developed are widely emulated in the industry.
Robotic Process Automation (RPA) creates opportunities to optimize outsourcing and in some cases eliminate outsourcing altogether and automate processes. During the past 3 years, he has done a deep dive into RPA – “went to school” to learn the technology, received certifications, ran a project involving RPA in an organization of 2500 and published an article “Now that you are ready to go to RPA, find out on the ground realities”. He has established relationships with several RPA tool providers and service providers.
He advises clients on both automation with RPA and outsourcing and how to strike the right balance to meet business objectives.
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